Privacy Policy

This Privacy Policy describes how www.durableshippingbox.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: Shared with our processor Shopify.

Order Information

• Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: To provide products or services to you, fulfill our contract, process payment, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for risk/fraud, and (with your consent) provide information/advertising about our products/services.
• Source of collection: Collected from you.
• Disclosure for a business purpose: Shared with our processor Shopify.

Customer Support Information

• Purpose of collection: To provide customer support.
• Source of collection: Collected from you.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent/guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Behavioural Advertising

We use your Personal Information to provide targeted ads or marketing communications we believe may interest you. For example:

• We use Google Analytics to understand how customers use the Site. Read Google’s Privacy Policy here. Opt out of Google Analytic.

Using Personal Information

We use your Personal Information to:

• Sell products, process payments, ship orders, and update you on new products/offers.

We process your data under:

1. Your consent;
2. Contract fulfillment;
3. Legal compliance;
4. Protection of vital interests;
5. Public interest tasks;
6. Legitimate interests (without overriding your rights).

Retention

We retain your Personal Information after an order unless you request erasure (see Your Rights below).

Your Rights

• GDPR/EEA Residents: Access, correct, or request deletion of your data.
• Non-EEA Residents: Contact us for similar requests.

Cookies

We use cookies (functional, performance, advertising, social media) to enhance your experience. Manage cookies via browser settings (see www.allaboutcookies.org).

Terms & Conditions

Welcome to Durable Shipping Box. By using our website and placing an order, you agree to the following terms:

• Order Processing: Orders are processed after full payment confirmation. We reserve the right to cancel any order due to stock unavailability or incorrect information.
• Product Details: All product descriptions, images, and specifications are provided for reference. Actual products may slightly differ due to material variations.
• Pricing: All prices are listed in INR and inclusive of applicable taxes. Prices may change without prior notice.
• Shipping & Delivery: Orders are dispatched within 2-5 working days and delivered within 3-9 working days, depending on the delivery location.
• Returns & Replacements: Return requests must be raised within 7 days of delivery for damaged or defective items. Returns are accepted only for unused products in original condition.
• Refunds: Refunds are processed only when replacements are not possible, within 7-10 working days of approval.
• Liability: We are not responsible for delays, damages, or losses caused by third-party courier partners.

For any queries, contact us via the website’s contact page.

Sanjay Enterprises
sanjayenterprises2727@gmail.com
8076071521

Floor No.: Plot No-33
Building No./Flat No.: Block E
Name Of Premises/Building: Mustatial No. 10, KILL NO- 24
Road/Street: Block E
Locality/Sub Locality: Kunwar Singh Nagar
City/Town/Village: New Delhi
District: West Delhi
State: Delhi
PIN Code: 110041